Returns Policy

Last updated: 1.12.2024

Thank you for shopping with Efforia Store. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help in accordance with UK consumer law.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.

  • Proof of purchase (such as an order number or receipt) must be provided.

Certain types of goods are exempt from return, including:

  • Custom or personalised items

  • Digital products or downloadable content

2. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
We recommend using a trackable shipping service when returning your item.

If your item arrives faulty or incorrect, please contact us within 7 days of delivery with photos and a brief description of the issue — we’ll arrange a replacement or refund at no cost to you.

3. Refunds

Once we receive and inspect your returned item, we’ll notify you by email about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval, please first check with your bank or payment provider.
If you’ve done this and still haven’t received your refund, contact us at efforiastore.inc@gmail.com for further assistance.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please email efforiastore.inc@gmail.com with your order number and details.

6. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:
📧 efforiastore.inc@gmail.com

Efforia Store
United Kingdom
www.efforia.store